How can we help?
Email is the fastest way to reach us. We answer within two business days.
Bugs, questions, wrong picks, account deletion.
Misquoted, misattributed, or want to talk about how your show is tracked.
DMCA, privacy requests, anything formal.
All addresses end in @getballknowledge.net.
A pick or a grade looks wrong
Open the pick, tap the timestamp to hear the original call, and if it still looks wrong use Report on the card or email support with the caller, the show date and what you think is off. Picks the reader was unsure about are held for review and never counted until a person checks them. Fixed picks re-grade automatically and the caller's record updates.
Subscriptions
- Manage or cancel: iPhone Settings → your name → Subscriptions → Ball Knowledge. Cancelling stops the next renewal; you keep access until the period ends.
- Refunds are handled by Apple at reportaproblem.apple.com.
- Restore a purchase on a new device from the app's Settings screen.
Delete your account or data
The app works without an account. If you created one, delete it from the app's Settings, or email privacy@getballknowledge.net from the address on the account and we will delete it within 30 days. See the Privacy Policy for what we hold.
The app won't load
- Check you are on the latest version in the App Store.
- Pull down to refresh; the board reloads from our servers.
- If a screen shows a connection error, our API may be briefly down. Try again in a few minutes, and email us if it lasts longer than an hour.
Gambling help
Ball Knowledge takes no bets. If gambling is a problem for you or someone you know, call or text 1-800-GAMBLER or see our responsible gambling page.